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 | | NVQS IMPROVE CUSTOMER SERVICE
| | | Schneider Electric | | 10/11/2006 | | |
Four members of Sarel's internal sales team, based in Swindon, have recently completed their NVQII, and are now embarking on their NVQIII qualifications in customer service. This training initiative is indicative of the on going commitment to improving customer service at Sarel, a division of Schneider Electric, dedicated to the manufacture of high quality enclosures.
The internal sales team react to new customer enquiries and manage the accounts of regular customers, who do not require a visit from field sales engineers. Sarel felt that the department could really benefit by customer service training and decided that the NVQ scheme was the best choice.
'Customer service is something that is often over looked in the engineering sector', said Adrian Walker, business development manager of Sarel. 'We felt that we could really offer both potential and existing customers much more satisfaction through a little staff training. NVQs allow our staff to complete training whilst on the job, enabling them to formalise their learning during their day-to-day tasks.'
The newly trained team members are Joanne Solomon, Shirley Cadwallader, Nikki Warren and Rebecca Cowling
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