HomeHomeForgotten Password?Register Now   Site Map
Advanced Search
 
building space image
IT’S ALL ABOUT SERVICE
building
Andrews Water Heaters
13/06/2008
 
Baxi Commercial Division has increased the size of its Technical Service team and incorporated new technology to ensure customers are getting a first class service. Growing from a team of three to six-strong, the Technical Service team is ready to deal with every customer call in record-breaking time. Closely monitored, all customers speak to a team representative within 1 minute and 30 seconds and only 2% of calls are ever lost. This quick turn around along with the newly introduced web-based portal for booking service calls means that customers experience an exceptional service at every stage.

The new booking system allows service engineers to remotely access the details of their planned calls and all the parts they are likely to need to resolve issues effectively. The service engineers can also feedback following a call using the same web-based system so that if needed, the findings can be acted on immediately. As a result further parts required can be ordered straight after a call has been made for next day delivery, as long as the parts are available, giving an extremely fast customer response.
building
 
View similar articles:  
building
   
CommunityArticles People who viewed this article were also interested inCommunityArticles   CommunityArticles
image
SupplierArticles Other articles from Andrews Water HeatersSupplierArticles   SupplierArticles
image
Miscategorized Article Miscategorized Article Miscategorized Article
 
Click hereto report a mis-classified article
construction space image
Miscategorized Article Miscategorized Article Miscategorized Article
Article Report Abuse Article Report Abuse Article Report Abuse
 
Click hereto report an abusive or defamatory article
Report Article Abuse
Report Article Abuse Report Article Abuse Report Article Abuse
 
© CMP information Ltd 2007
Terms and Conditions  Privacy Policy